Frequently Asked Questions
We know that choosing the right frame can be a big decision, and we're here to make the process as easy and enjoyable as possible. Below you'll find answers to some of the most common questions we get. If you have any other questions, feel free to reach out!
How do I book a consultation?
How do I book a consultation?
You can easily book a free consultation online through our booking page, or you can give us a call at (518) 280-2233 or (518) 466-5037. We also accept walk-ins during store hours.
What types of items do you frame?
What types of items do you frame?
We specialize in framing a wide variety of items, including:
- Artwork (paintings, prints, etc.)
- Family photos & photo collages
- Diplomas & certificates
- Sports jerseys & uniforms
- Military medals
- Children’s artwork
- Mementos (concert posters, tickets, etc.)
- Custom gifts and more!
If you have a unique item you’d like framed, feel free to bring it in, and we'll help you choose the best framing option.
What materials do you use for framing?
What materials do you use for framing?
We use only acid-free, archival-quality materials to ensure that your items are preserved for years to come. This includes acid-free mats, backing, and UV-protective glass to protect against fading and deterioration.
How long will it take to complete my framing?
How long will it take to complete my framing?
Turnaround times vary depending on the complexity of the project. Most standard framing takes 7–10 business days. We’ll give you an estimated completion date when you bring in your items.
How much does custom framing cost?
How much does custom framing cost?
Pricing varies based on the type of frame, materials, and size of the item. We offer free quotes, so you can get a clear idea of the cost before making a decision. Let us know your budget, and we can work with you to find the best options.
Can I bring my own frame to the shop?
Can I bring my own frame to the shop?
We provide full custom framing services, but if you already have a frame you would like to use, we can certainly work with that as well. We’ll assess the condition and ensure it’s suitable for framing.
Do you offer framing for large items?
Do you offer framing for large items?
Yes! We can frame oversized items like large artwork, posters, mirrors, and even special projects. We have the tools and expertise to handle large-scale framing with care.
How do I care for my framed items?
How do I care for my framed items?
To preserve the integrity of your framed items:
- Keep them out of direct sunlight to avoid fading.
- Use a damp cloth (not wet) to clean the glass or frame.
- Avoid hanging in areas with high humidity or temperature fluctuations, like bathrooms or kitchens.
Do you offer gift certificates?
Do you offer gift certificates?
Yes! We offer gift certificates for custom framing, which make the perfect gift for any occasion. Simply call or stop by to purchase one.
What should I expect during my consultation?
What should I expect during my consultation?
During your free consultation, we’ll discuss:
- Your framing needs and vision
- Available frame and mat options
- Pricing and timeline
- Expert design advice if needed
It’s a no-pressure, friendly environment, and we’ll guide you through the process to ensure you’re happy with the final result.